Technical Support Personnel are available to answer any of your questions concerning the installation, maintenance, and performance of any ASPG product. In the event that you have a question or a problem and are going to contact a Technical Support Representative, please have the following information available before you call:

• Your product version, release & maintenance level
• Your operating system version, release & maintenance level
• A short description of the events that lead up to the problem
• The exact number and text of any error messages and/or ABEND codes associated with the problem.

If you contact us through the above e-mail address during normal business hours, you can expect a response within one hour. In addition to the previous information, please supply the following information:

• Contact Name
• Organization
• Phone number where the contact may be reached

If you need technical assistance outside of normal business hours (M-F 8:30 to 5:00 EST) you can contact a support technician in one of the following ways:

Primary Contact:
Phone: (239) 649-3099

Secondary Contact:
Phone: (239) 821-6615

A support technician will contact you back within 1 hour. If sending an e-mail, please include the information requested and outlined in the Normal Business Hours section.

If you require technical support for the SMFUTIL or SMFVIEW products please contact the support center at:

Phone: (281) 252-9499

Email: aspgdaw@pdq.net